Seven Types of Difficult People
ABC's of Conflict Resolution
ABC's of Responses to Conflict
Avoiding - when the situation is not addressed and avoided until later or all together.
Accommodating - when one person lets the other get their way.
Bargaining - when the people involved come to an agreed upon solution where sacrifices are made by both or all.
Competing - when one person wants to have their way and not allow for a compromise.
Collaborating - when everyone involved comes to a solution and all needs are addressed.