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Bloom, M.R. and Lafleur, B. (1999), Turning skill into profit: Economic benefits of workplace education programs, Washington, DC: National Institute for Literacy.

Helms, M.M. (1999), Encyclopedia of Management, 4th Edition, Detroit: Gale Group.

Manufacturing Skill Standards Council (2000), A blueprint for workforce excellence, Washington, D.C., retrieved on 4/4/02 from (www.msscusa.org).

Morabito, Sack & Bhate (1999), Organizational Modeling: Innovative Architecture for the 21st. Century, New Jersey: Prentice-Hall.

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