Working with Difficult People

bullet Seven Types of Difficult People

bullet ABC's of Conflict Resolution

bullet Scenarios

bullet Resources

ABC's of Responses to Conflict

  • Avoiding - when the situation is not addressed and avoided until later or all together.

  • Accommodating - when one person lets the other get their way.

  • Bargaining - when the people involved come to an agreed upon solution where sacrifices are made by both or all.

  • Competing - when one person wants to have their way and not allow for a compromise.

  • Collaborating - when everyone involved comes to a solution and all needs are addressed.

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